1. Introduction
Techiejace Computing Limited ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use CompliOS, our compliance management platform for professional services firms.
By using CompliOS, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect information that you provide directly to us, including:
- Account Information: Name, email address, job title, and firm details when you register
- Client Data: Information about your clients that you enter for compliance purposes
- Documents: Files you upload for verification and compliance records
- Usage Data: Information about how you interact with our platform
- Authentication Data: Login credentials and multi-factor authentication information
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our compliance management services
- Process and complete transactions
- Send you technical notices, updates, and support messages
- Respond to your comments, questions, and requests
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent transactions and other illegal activities
- Comply with legal obligations, including AML regulations
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: With third-party vendors who perform services on our behalf (hosting, analytics, email delivery)
- Legal Requirements: When required by law or to respond to legal process
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you have given us permission to share your information
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
- Encryption of data in transit and at rest
- Multi-factor authentication
- Regular security assessments and audits
- Access controls and audit logging
- Secure cloud infrastructure (Google Cloud Platform)
6. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Client compliance data is retained for a minimum of 5 years as required by UK Money Laundering Regulations.
7. Your Rights (UK GDPR)
Under UK data protection law, you have the following rights:
- Access: Request a copy of your personal data
- Rectification: Request correction of inaccurate data
- Erasure: Request deletion of your data (subject to legal retention requirements)
- Restriction: Request restriction of processing
- Portability: Request transfer of your data
- Objection: Object to processing based on legitimate interests
To exercise these rights, contact us at privacy@complios.co.uk.
8. International Transfers
Your data is processed within the UK and European Economic Area. Where transfers outside these regions are necessary, we ensure appropriate safeguards are in place.
9. Cookies and Tracking
We use essential cookies and local storage to provide our service. We do not use third-party advertising cookies. For more details, see our Cookie Policy.
10. Children's Privacy
CompliOS is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: privacy@complios.co.uk
- Data Controller: Techiejace Computing Limited
- Address: United Kingdom
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.